Launching a health services provider data portal in 3 months
A large, US-based health services provider was not capturing potential revenue from a wealth of shareable data
The challenge
Facing competitive and customer pressure to deliver more and higher quality data
Complex legacy IT delivery processes meant slow time to market
Complicated infrastructure and corporate processes made development and delivery difficult, often taking months
Existing data processes were neither well-understood nor documented
Data governance was not well-defined, making sourcing data difficult and time consuming
The journey
- Within 3 months, we built an end-to-end Data as a Service business from the ground up
- Established strategy and initial requirements for additional upsell data offerings for delivery in next calendar year
- Developed strategy and executed business plan across all relevant functions (technology, operations, sales, etc.)
- User first mentality leveraging design thinking ensured a world class customer experience from end-to-end
- Security upfront mindset ensuring vulnerabilities, privacy, and data protection laws were adhered to as part of initial design
- Partnered with client innovation lab for rapid agile delivery and capability-building across product, design, technology
- Launched new Data as a Service business within 13 weeks including time to test with beta clients to minimize risk at public launch
- Built key client capabilities to operate and scale business based on best practice and access to global experts
Impact after 6 months
The new business is projected to capture
$100+M
in revenue for new signups in 2020 alone
Up to $50+mm
revenue for new upsell offerings by end of 2021
>50%
adoption by current customer base in 2020
Capability spotlight
Leap
We partner with established organizations to build and scale innovative new businesses—fast. Businesses that capitalize on what you do best, but with the tools and capabilities to survive and thrive on their own. Businesses that have the potential to transform your entire organization, and to carry on generating game-changing ideas for the long term.
